Knowledge Management (Senior)
Company Name:
Wood Consulting
Knowledge Management
Senior - Requires 6 years of experience
Position closes 07/28/2014
Seeking a proactive and forward-thinking service desk specialist with 2
years of customer service/desktop support experience in an enterprise environment. This is a high impact position supporting mission networks in a rewarding fast paced environment. The specialist is required to perform account/access administration, troubleshooting, problem resolution and reporting. Duties: Support, maintain, and administer deployed solutions; Diagnose and troubleshoot problems. Perform configuration change tracking and documentation control to include, but not limited to concepts of operation, requirements identification and documentation, preliminary and detailed system definition, system design review, performance monitoring tools, and production software. Create and update concise documents and diagrams using MS Visio and MS Office Assist in changes to the CM process, responsible for establishing and maintaining both new and existing schedules. Knowledgeable in computer systems and gathering/identifying requirements. Knowledgeable in life-cycle support, including maintenance, administration, and management. Track project studies, plans, actions items, take minutes, and perform related duties. Ability to provide after-hours on-call support as needed
All Candidates must have a TS/SCI
Certifications:
N/A
Mandatory Skills
Demonstrated experience in Customer Service Skills
Demonstrated experience with Sponsor enterprise network operations and policies
Demonstrated experience with SharePoint 2007/2010
Demonstrated experience with Microsoft Excel 2010
Demonstrated experience in technical writing
Demonstrated experience with networking fundamentals
Demonstrated ability to work independently or under only general direction
Demonstrated written and oral communications skills, including giving formal presentations to different audiences
Demonstrated experience performing assessments, developing and/or improving configuration management processes/procedures and implementing these processes/procedures.
Demonstrated ability to work creatively and analytically in a fast-paced environment
Demonstrated oral and written communication skills, as well as teamwork and collaboration skills
Optional Skills
N/A
WOOD is an Equal Employment Opportunity Employer; all qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Date: 2014-07-17
Country: US
State: VA
City: Chantilly
Category: System and Software EngineeringEstimated Salary: $20 to $28 per hour based on qualifications.
Wood Consulting
Knowledge Management
Senior - Requires 6 years of experience
Position closes 07/28/2014
Seeking a proactive and forward-thinking service desk specialist with 2
years of customer service/desktop support experience in an enterprise environment. This is a high impact position supporting mission networks in a rewarding fast paced environment. The specialist is required to perform account/access administration, troubleshooting, problem resolution and reporting. Duties: Support, maintain, and administer deployed solutions; Diagnose and troubleshoot problems. Perform configuration change tracking and documentation control to include, but not limited to concepts of operation, requirements identification and documentation, preliminary and detailed system definition, system design review, performance monitoring tools, and production software. Create and update concise documents and diagrams using MS Visio and MS Office Assist in changes to the CM process, responsible for establishing and maintaining both new and existing schedules. Knowledgeable in computer systems and gathering/identifying requirements. Knowledgeable in life-cycle support, including maintenance, administration, and management. Track project studies, plans, actions items, take minutes, and perform related duties. Ability to provide after-hours on-call support as needed
All Candidates must have a TS/SCI
Certifications:
N/A
Mandatory Skills
Demonstrated experience in Customer Service Skills
Demonstrated experience with Sponsor enterprise network operations and policies
Demonstrated experience with SharePoint 2007/2010
Demonstrated experience with Microsoft Excel 2010
Demonstrated experience in technical writing
Demonstrated experience with networking fundamentals
Demonstrated ability to work independently or under only general direction
Demonstrated written and oral communications skills, including giving formal presentations to different audiences
Demonstrated experience performing assessments, developing and/or improving configuration management processes/procedures and implementing these processes/procedures.
Demonstrated ability to work creatively and analytically in a fast-paced environment
Demonstrated oral and written communication skills, as well as teamwork and collaboration skills
Optional Skills
N/A
WOOD is an Equal Employment Opportunity Employer; all qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Date: 2014-07-17
Country: US
State: VA
City: Chantilly
Category: System and Software EngineeringEstimated Salary: $20 to $28 per hour based on qualifications.
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