Help Desk Specialist

Company Name:
Elevate Technology Solutions
Elevate Technology Solutions is currently accepting applications for a Help Desk Specialist, to support our operations in Chantilly, VA.

This excellent opportunity requires that the ideal candidate to be customer focused, and willing to join a winning team.

The Help Desk Specialist will be responsible for the following:
Performs or guides customers through the installation of hardware/software and networking components on their personal computer to meet computer needs.
Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues of complexity including contacting and assisting vendors.
Performs computer studies and projects relative to area of assignment; implements change in policies and/or procedures as approved.
Provides expertise to various parties vendors, customers, etc. regarding personal computers in area of assignment; supports personal computer changes and problem resolutions.

The Help Desk Specialist must have the following skills:
Direct experience with Enterprise Ticket Management Systems (HP Service Manager 7.X and 9.X preferred)
Basic understanding of IT Service Management processes (especially Incident, Problem, Service Level, Service Catalogue)
Technical skills needed to provide adequate Tier 1 assistance; such as password reset, software installation and remote desktop support.

The Help Desk Specialist must meet the following qualifications:
Bachelor's Degree and 2 years of Help Desk Experience or a High School Diploma and 4 years of Help Desk Experience
Top Secret Clearance If you are interested and believe your skills would be an excellent match for this Help Desk Specialist opportunity, please apply to this job or submit your resume.

Elevate Technology Solutions is a staffing and consulting services company. Our mission is to deliver innovative consultants and solutions that help our customers achieve what they want most: high quality, cost-effective results. We are able to deliver highly skilled resources in many disciplines such as Cloud Computing, Virtualization, Mobility, Information Security and Business Intelligence. We concentrate in three practices that pose the greatest challenges for our clients today; Information Technology, Enterprise Applications, and Creative and Marketing. "Exceeding Expectations--Raising the Bar"

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