Administrative Assistant

Hiral Shah
PROFILE Employment Authorization – US Citizen

Business/Support Analyst with relevant experience in Project Coordination, End User Support, Systems Analysis, Requirements Management and Documentation using industry standard tools. Experience with System Testing and QA, SDLC management, and thorough understanding of Agile and Waterfall methodologies.

Requirements Documentation
Problem Solving/Reporting
Training Support
Business Systems Analysis
End User Support
SDLC Management
QA Support
Project Support/Coordination
Customer Service

Areeva Solutions LLC, Chantilly, VA December 2014 – Present

Areeva Solutions LLC, established in 2011, is a fast growing technology and management consulting firm that supports
federal and corporate clients with their systems integration, application development and business analysis services.
• ​Currently supporting web content management, business requirements gathering and systems analysis projects as a senior consultant to HHS Sub-Agencies under a sub-contract with an 8(a) Prime contractor.
• ​Work with SME’s to gather and document requirements. Organize and facilitate meeting sessions with process owners and stakeholders to define primary goals, objectives and application scope.
• Work with the dev team during the Design, Build and Test phase to clarify business requirements.
• Develop testing plans, test cases and scenarios, provide test data to the QA Group and perform UAT.

LCG, Inc., Arlington, VA May 2014 – November 2014
Business Analyst
LCG, Inc. is a leading provider of Grants Management and Technology Support Services to the federal government for over 20 years. I supported the senior project manager with ARM (Application Review Module) system related support tasks. In addition, I provided project coordination and QA support for internal systems that enable grants peer review projects for our federal clients.
 ​Support projects assigned to the team, to include grant review databases, websites and quality assurances procedures and documentation.
 Assist the PM in development and management of project plans related to grant review support projects.
 Create forms, status reports, survey reports and program support web sites.
 ​Exercise independent judgment to support grant reviews for various federal clients, including the peer review of federal discretionary grant applications for a number of federal agencies remotely.
 Support the analysis of system requirements to help define project scope and requirements.
 ​Translate business needs into understandable requirements, goals, and risks in order to formulate and define technical scope and objectives of projects.
 Perform application testing, ensuring compliance with requirements.
 Maintain project timelines, gather data and input data into various databases and status reports.
 Prepare briefing and presentations, assist with the development of system training manuals.

Stay at Home Parent October 2004 – May 2014

Checks Cashed Inc., Laurel, MD January 2003 - September 2004
Store Manager

 ​Responsibilities included processing various customer transactions like cashing checks, receiving deposits, generating new Money orders, Western Union international/domestic money transfers and explaining new products and services like Prepaid Phone services and Global Express Bill Payments.
 ​Excellent money management/accounting record despite being in a high-volume and demanding retail environment.
 ​Implemented a streamlined reporting structure for getting a quick snapshot on daily, weekly and monthly transactions for the store. Establish procedures for managing customer files to easily access all relevant data.
 ​Actively promoted new products and combined it with excellent post-sale customer service to increase customer retention.

Enetricity Online, Lanham, MD June 02 - December 02
Web Designer
 Optimized Meta tags and HTML pages to improve appearance and rank on search engines.
 ​Performed web site page testing to ensure cross-platform/cross-browser compatibility, worked with cascading style sheets and raw code to develop new features and enhance existing functionality.
 Communicated regularly with the management team to document new website requirements and
implemented the recorded changes by updating the website.

Homecall Hospice Services, Inc., Columbia, MD January 02 – May 02
Information Systems Analyst
 ​Created Excel spreadsheets and Access databases to accurately display results and also Access and Excel macros to create monthly, quarterly and annual reports.
 ​Designed new matrix format for reporting data to maintain better visibility on the status of current and new data sources and retrievals, following records management best practices.
 Prepared, accepted and collated documentation that pertained to new or existing externally provided data.
 ​Implemented data models and database designs, data access, and table maintenance. Participated in formatting/reformatting data that arrived in an unknown state.

Atlas Dye-Chem Industries, Ahmedabad, India January 95 – October 98
Management Analyst
 ​Performed cost analysis and monitored pricing policies for all trading companies, including domestic and export departments.
 Monitored industry trends and other internal variables to adjust product pricing, which increased profitability.
 Researched and negotiated raw material purchase prices with vendors to get the most competitive pricing.
 Collected monthly data from different departments - Quality Control, R & D, Purchase, Production, and Export.
 ​Designed custom data forms for each department to capture and analyze data using statistical techniques, helping increase production by improving scheduling and effectively forecasting demand and market trends.
 ​Developed custom reports, evaluated the variances for each department and discussed strategic changes with technical director to improve results.
Programming Languages: HTML, DHTML, XHTML, C++, Java, JavaScript, CSS, ColdFusion, ASP, CGI, Web site and
Web server administration for clients
SDLC Management Tools - Expert in SDLC collaboration and change management tools – DOORS and Rational RequisitePro, as well as design languages – UML, Rational Rose, ERD and DFD. Familiar with configuration management tools as Rational ClearCase and defect tracking tool as Rational ClearQuest.
Applications: MS Office Suite, Access, HTML Writer, Microsoft Visio, Project, MS Visio, SharePoint, Excel.

Business Analyst Certification Course – Requirements Inc. Chantilly, VA - November 2013
Webmaster Certification (32 Credit Hours) – Prince George's Community College, Largo, MD
EDUCATION - Bachelor of Commerce in Advanced Accountancy and Auditing - Gujarat University, Gujarat, India
  • ID#: 109752
  • Location: Chantilly, VA , 20152

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