Medical Records Clerk

Amelia D. Kupchyk
South Riding, VA 20152



To obtain a challenging position in a growth oriented company that will utilize and develop my skills. My greatest strengths are attention to detail, teamwork, and dedication.


Call Center Supervisor    07/2015 – Present, Greater Prince William Community Health Center –Woodbridge,VA

  • Call center supervisor in a multi-practice medical center. Duties include: supervising customer service reps, staff development and training.

  • Generate daily, weekly and monthly reporting for senior management.

  • Working closely with the IT team and programming and troubleshooting the phone system.

  • Develop the centers phone greeting system with the operation team according to best practices.

  • Creating system and assigning log-in for all staff using Mxie system.

  • Handling confidential medical information, setting appointments for four medical practices: Medical, Dental, OB/GYN and Behavioral Health

  • Providing quality development for improving the patient experience and increasing patient enrollment.

  • Training new call center representatives on the four practices protocols and procedures.

  • Acting as an office manager when needed.

  • Working closely with the Operation director and the team on problem solving and improving quality, and HR on hiring new reps.


Care Coordinator     2/2014 – 07/2015   Greater Prince William Community Health Center - Woodbridge, VA

  • Initiate Patient health care plans, identified in their individualized care, including primary, dental, behavioral and prenatal health care. Using EclinicalWorks data entry.

  • Coordinate specialty referrals and monitor care for diabetes patient.

  • Cross‐trained in Medicaid and Insurance Marketplace eligibility and ability to educate patients and other funding sources for care.



Certified Application Counselor (CAC)

  • Assisting individuals enroll in Health Care Reform (QHPs) and Medicaid.

  • Providing education about insurance affordability programs and coverage options.

  • Coordinating and promoting community events as a liaison outreach, materials including participating at health fair event as well doing outreach with special target populations for their medical needs.

  • Target population working with different organizations for the homeless patients, managing the free clinic services for the homeless.

  • Going to meeting how to improve homeless services in the community

  • Educate the public regarding community health resources.


Medical Administrator    7/2013 – 2/2014      Medics USA – Purcellville, VA

  • Medical Administration in a fast-paced, high volume primary and urgent care center

  • All Scripts and EMR electronic health records systems

  • Scheduling appointments, updating and organizing medical records

  • Request referrals

  • ZocDoc appointments

  • Working directly with doctors and nurses on a daily basis to provide superior patient care & support


Patient Care Coordinator (PCC)/Medical Admin                         4/2010 - 7/2013        HealthWorks for Northern Virginia - Leesburg, VA

  • Patient advocate, proactively addressing patient needs and troubleshooting patient concerns

  • Used EclinicalWorks software system; Served as primary liaison with outside providers to clinical staff

  • Accessed the Inova hospital portal for medical records search and Radiology Imaging Associates (RIA) for imaging results (i.e., X-rays, MRIs, ultrasound)

  • Utilized online database for searching children’s vaccine records

  • Coordinated transportation for low income & elderly patients to visit medical facilities (Medicaid, Loudoun Co.)

  • Independent research for patients’ consultation discounts and additional cost-savings

  • Processed patient prior authorization requests through insurance providers (e.g., TRICARE)

  • Scheduled patient appointments in coordination with provider and nurse

  • Scheduled and tracked specialty referrals, imaging and provider ordered community resource referrals

  • Provided medical administrative services daily in a high-traffic medical center.

  • Worked with doctors and nurses to ensure patients receive the best care possible.


Dental Assistant  11/2010 - 4/2011   Tooth Fairy Family & Cosmetic Dentistry - South Riding, VA

  • Provided full range dental assistant services - worked side by side with a dentist / hygienist.

  • Used Dentrix system, Admin duties; Contacted insurance companies for benefits breakdown

  • Sterilized the equipment and prepped/cleaned each room

  • Scheduled and confirmed patients’ appointments


Payroll Clerk     5/2006 – 7/2010    Lorton Stone, LLC - Springfield, VA

  • ADP and Timberline systems to process payroll for entire company. Ran a certified payroll.

  • Entered employee hours, verified hours between Journal Reports and Master Timesheets

  • Weekly reports including INS expiration report, and job quick setup report.

  • Maintained employee files, transmitted apprenticeship information to general contractors

  • Coordinated training classes for all employees

  • Processed employment verifications, E-verify and Intelius background checks.


Payroll Administrator     01/2004 – 3/2006    Access Worldwide - Arlington, VA

  • Used APD to collect data and process payroll for all company hourly employees.

  • Ensured computing, withholding, and deductions associated with net pay were correct.

  • Organized and reviewed State & Federal tax forms such as W-2s; Processed garnishments

  • Coordinated paycheck distribution and set-up employees’ direct deposit

  • HR support (i.e., processed COBRA insurance, assisted Recruiting department)

  • Attention to detail & Multi-tasking; Ability to work under pressure, meet deadlines and resolve employee payroll issues; excellent communication, organizational and clerical skills.


Quality & Development Associate     07/1997 – 02/2000    Access Worldwide - Arlington, VA

  • Data entry & monitored sales calls to ensure accurate presentations and consistent sales.

  • Excellent interpersonal skills, provided feedback to maximize clients’ sales and profits.


Wireless Technical Specialist (Customer Service)  03/2000 - 02/2002  Sprint PCS - Herndon, VA

  • Provided world class customer service: helped customers with billing questions and services

  • Troubleshooting data connectivity issues for existing and new wireless web products.


EDUCATION: Wakefield High School – Arlington, VA; Graduated 1997

CLASSES:      NOVA course: X-Ray Certification | American Red Cross: CPR, First Aid, AED

                       Qualified Dental Assistant, DATS School 2015

CLASSES:      NOVA Leadership & Management Certificate

SKILLS:          Language: Fluent Spanish; Word Processing: 50 WPM; MS Office, Excel, Power Point.


References available upon request


  • ID#: 141444
  • Location: Chantilly, VA , 20152

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